Rosengarten is taking a short break
Reviews
I love hearing from you. If you have any questions at all, please don't hesitate to contact me.
Below are the policies of my shop. Please read them carefully before you make a purchase so that the transaction will run smoothly.
Accepted payment methods
Returns & exchanges
Payment
You do not need a Paypal account to pay by credit card! Choose the Paypal option during checkout. After you submit your order, click the "pay now" button. Scroll down and you will see the option to pay with credit or debit card without having to signing up for a Paypal account.
I ask that you please make your payment immediately after checkout. If payment is not made within three days, the order will be cancelled.
Shipping
DOMESTIC SHIPPING
All domestic orders are mailed from Germany with Deutsche Post.
INTERNATIONAL SHIPPING
All international orders are mailed from Germany with Deutsche Post.
Approx. shipping times:
Europe: 2-5 business days
US: 7-14 business days
Because prices vary from country to country, the prices stated are estimates only. Once I know the actual shipping charge I will refund if overcharged.
Unfortunately, I cannot track or insure any international orders, so I cannot be held responsible for lost or damaged items sent out of the country.
International Buyers: Buyers are responsible for all customs fees, taxes, tariffs, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country from Germany.
HANDLING FEE
A small handling fee, to cover the cost of bubble wrap, mailers and supplies, is applied to some items and is typically around $1 per order.
Additional policies and FAQs
All my products come from a smoke-free household, we do have two cats though.